REFUND & RETURN POLICY

At Glowe, we want you to be completely satisfied with your purchase. Because we specialize in health and wellness products, specific rules apply to ensure consumer protection and hygiene standards, in accordance with UK Consumer Rights laws.

Nothing in this policy affects your statutory rights as a consumer under the UK Consumer Rights Act 2015. If a product is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund regardless of the return window stated below.

 

1. CANCELLATIONS

Orders can only be canceled if they have not yet been processed or dispatched by our fulfillment center. Once an order is processed, it cannot be canceled in transit. You will need to wait until the product arrives to initiate a return request.

2. 14-DAY RETURN PERIOD

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

- The item must be unused, unopened, and in the exact same condition that you received it.

- It must be in its original packaging with all seals intact.

- For hygiene and health protection reasons, opened or used health and wellness items cannot be returned.

This 14-day return window is separate from, and does not limit, your statutory right to return faulty or misdescribed goods as set out above.

3. RETURN SHIPPING COSTS

Customers are responsible for paying their own shipping costs when returning items due to change of mind. Shipping fees are non-refundable in this case. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. If the item is faulty or defective, return shipping costs are covered by us (see Section 4).

4. DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged or defective, please contact us immediately at glowe@glowewellness.com with your order number and clear photographic/video proof of the damage. We will review your claim and send a replacement or issue a full refund at no extra cost to you, including any return shipping costs.

5. REFUND PROCESS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

6. CONTACT US

For any return requests or questions regarding our policy, please contact us at glowe@glowewellness.com.