Shipping Policy

Last updated: August 7, 2026

At Glowe, we are committed to delivering high-quality wellness and relaxation products straight to your door. Below you will find all the details regarding our shipping processes, delivery times, and order tracking.

1. Destination & Processing Times

We currently fulfill and ship orders to customers located in the United Kingdom. 

Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

You will receive another notification when your order has shipped, along with a tracking number.

2. Shipping Rates & Estimated Delivery Times

We offer reliable standard shipping for all orders. 

Estimated Delivery Time: 7 to 14 business days.

Shipping Cost:  Calculated at checkout (or Free Shipping on eligible orders).

Please note: Delivery times are estimates and start from the date of dispatch, not the date of order. While we do everything we can to ensure timely delivery, factors beyond our control (such as postal delays or customs inspections) may occasionally affect transit times.

3. Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing your tracking code. You can use this code on our website or directly via the carrier's tracking portal to monitor your shipment status. 

Please allow 24 to 48 hours for tracking information to update in the system after receiving your code.

4. Customs, Duties, and Taxes (UK Orders)

For orders shipped to the United Kingdom, applicable import taxes or duties are handled in accordance with UK e-commerce regulation standards. Glowe is not responsible for any additional customs fees, clearance charges, or import duties applied by local authorities once the package reaches your country.

5. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address during checkout. Glowe cannot be held responsible for orders shipped to an incorrectly provided address. If a package is returned to our fulfillment center due to an incomplete or incorrect address, the customer may be responsible for the cost of reshipping.

 6. Contact Us

If you have any questions or have not received your package within 15 business days of receiving your dispatch confirmation, please reach out to us at glowe@glowewellness.com with your name and order number.